My bill

[Jasonramsden]

Hi I get paid December 5th that when I can pay my bill 

[PandJ2020]

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@Jasonramsden wrote:

Hi I get paid December 5th that when I can pay my bill 

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Ok, but you're just telling other customers here.

[Daniel0210]

@Jasonramsden 

Are your services restricted yet? 

[MarkGoldsmith]

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@Jasonramsden wrote:

Hi I get paid December 5th that when I can pay my bill 

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Sky don't work on promises to pay, if your bill becomes overdue they can and likely will restrict services until all outstanding bills are fully paid.

[Jasonramsden]

yes can't make any calls or anything 

[Daniel0210]

@Jasonramsden 
If your services are already restricted that will only be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Until you’ve done this all calls to Sky will only prompt you to pay.

If your payment is two weeks or more overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Jasonramsden]

Can I request a call tomorrow morning 

[Daniel0210]

@Jasonramsden 

No one will call you. See the post immediately above yours.m

[Jasonramsden]

I am going to be leaving sky I was paying 10 pounds a month on my old network I changed to sky for same data and everything it was getting use too quickly and not been getting good service in areas so think I will be leaving sky 

[Daniel0210]

@Jasonramsden 

If your services are restricted due to a missed payment which you've said they are, you can't cancel until you've paid your arrears. 

[Jasonramsden]

I said I get paid on 5th witch is Friday sure it can be back on till then 

[Jasonramsden]

Anyone else to speak too think your just rude 

[Daniel0210]

@Jasonramsden 

What's makes you say that? I'm a customer just like you and advising you what will happen. I definitely haven't been rude. 

[Daniel0210]

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@Jasonramsden wrote:

I said I get paid on 5th witch is Friday sure it can be back on till then 

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@Jasonramsden 

Afraid not, for the reasons already mentioned. 

[caesarome]

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@Jasonramsden wrote:

Anyone else to speak too think your just rude 

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@Daniel0210 is a customer like you and me but what he has said is correct, Sky will not restore your services until the bill has been paid so the quicker you do that the quicker your services will be restored so if you can I would do it as soon as you can on Friday as the payment then has to be cleared by the banks. Don't forget that you will also need to reset up your payment method.