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Discussion topic: My bill

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Avatar for Jayne1981
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This message was authored by: Jayne1981

Message posted on ‎04 Jan 2025 10:22 PM

My bill

My bill is coming out on Tuesday but last month I payed the bill in full and I paid half so I'm in front so will be bill be paid for 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎04 Jan 2025 11:04 PM

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jayne1981 

 

This is a customer helps customer forum. Your not speaking to Sky. No one here can see your account. You will need to call Sky customer services or check the my Sky app or website.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎05 Jan 2025 09:37 AM

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Jayne1981 

If you pay by something like a direct debit then Sky will take that payment as it is set up to do each month so there is no need to make manual payments in advance that you are doing so this payment you made should appear as a credit that will either be used against your next bill or it can be refunded to you.

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎05 Jan 2025 10:11 AM

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@Jayne1981 providing you were in credit at the time Tuesday's bill was generated, the credit should be used to reduce Tuesday's bill. You can check the amount of Tuesday's bill via your online account here: https://www.sky.com/bill

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