My bill

[Annmarieedwards]

Good afternoon want to know If my bill been paid and if so what card ending as says paid on app saying direct debit bill been paid. Kind regards annmarie edwards

[Daniel0210]

@Annmarieedwards 
You aren’t contacting Sky Customer Services by posting on here. This is a customer to customer forum so we can't answer that. Suffice to say no payments are processed at a weekend anyway and there is no need to make a manual card payment if you have a direct debit set up. 

[Annmarieedwards]

Oh silly me lol thanks I'll wait till Tomorrow see if it comes out tomorrow thanks for letting me know this ain't customer service 😊

[caesarome · Accepted solution]

---

@Annmarieedwards wrote:
as says paid on app saying direct debit bill been paid. 

---

If your payment has been taken via a direct debit then it is taken directly from your account @Annmarieedwards so you card plays no part in it.

[Buddyboo]

My June bill is wrong 

[Buddyboo]

My june bill is wrong it should only be £186.99. 

[Mark39]

---

@Buddyboo wrote:

My June bill is wrong 

---

If you want us to try to help, you'll need to explain why you think it's wrong.

[Buddyboo]

I paid May and I have been charged £378 for June 

[caesarome]

Do you usually pay your bill by a direct debit as what might have happened if you paid it to late so it was carried over to your June bill.

In your June bill do you see a credit ?

[Mark39]

---

@Buddyboo wrote:

I paid May and I have been charged £378 for June 

---

If you made an unnecessary manual payment it's possible that it's sitting on your account separately and as a credit and hasn't been used against your June bill.

[Buddyboo]

I was a few days late paying my May one but as soon as I did pay my May bill I got my sky tv back . 

[Rami]

Hello, I paid my bill last month, and I have the proof in my bank account that it was paid, but I got a letter for my new bill containing my old bill as well. Now I have to pay the two bills together. I hope to correct the mistake

[caesarome]

If you have a monthly payment method set up so Sky takes the payment automatically from you then you didn't need to make this manual payment so do you see a credit on your next bill ?