My agreed renewal price has not been honoured

[r100gser]

I have been with Sky for some 17years, and have alway negotiated my renewal at the end of my contract period.

I did not received a message from Sky informing me that my contract was ending however I did notice a big jump in the price on my bank statement

I used the on-line chat (not easy) and agreed a renewal price. This new price was for the extension of my existing contract and all it included...including Q and multi room...I was very specific in asking that. This contract was due to stat on november 30th.

Yesterday 23/12  received an email from sky saying my new contract would start that day it was for the agreed amount but there were further charges for my sky Q and multi room. Can any body offer any advice please.

thanks...ian

[Daniel0210]

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@r100gser wrote:

there were further charges for my sky Q and multi room. Can any body offer any advice please.

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@r100gser 
Could the amount be admin charges? Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Perhaps check your future bills and see if the charges have been credited back. 

[r100gser]

Thanks for the reply. It the extra amount is on my contract as a monthly amount...ian