0

Discussion topic: My account says it’s restricted when looking to upgrade my phone but my account is paid

Reply
Avatar for TL221
Level 1 icon
What's this?
This message was authored by: TL221

Message posted on ‎20 Dec 2025 05:30 PM

My account says it’s restricted when looking to upgrade my phone but my account is paid

My account says it's been restricted but I am up to date with all payments 

Report post
Post 1 of 4
225 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎20 Dec 2025 07:20 PM

Re: My account says it’s restricted when looking to upgrade my phone but my account is paid

Posted by a Superuser, not a Sky employee. Find out more

@TL221 

Does it say this when you try to view your bill, so are your services working as normal ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 4
205 Views
0 Likes
Reply
Avatar for TL221
Level 1 icon
What's this?
Topic Author
This message was authored by: TL221

Message posted on ‎20 Dec 2025 10:41 PM

Re: My account says it’s restricted when looking to upgrade my phone but my account is paid

Everything is working I was just trying to up grade my phone 

Report post
Post 3 of 4
195 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎20 Dec 2025 10:48 PM

Re: My account says it’s restricted when looking to upgrade my phone but my account is paid

Posted by a Superuser, not a Sky employee. Find out more

@TL221 

If you are unable to upgrade due to this restricted message then call Sky on 150 for help in doing this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 4
192 Views
0 Likes
Reply
Reply