My Sky and My Sky App

[livergirl34]

Hi

When I log into my sky account on a desktop I get the message that I am not authorised to view the account. I used to use the my sky app and it was fine howeve now I get the same message, I have to go view my bills in a roundabout way because nothing lets me log in. I am the account holder I've never had another sky account but for some reason this cannot be resolved, it's been like this since I joined sky and now I am missing out on benifts such as sky vip because the app doesn't work, any ideas please? 

[caesarome]

Have you left Sky then returned after being away for a year or more ?

[livergirl34]

No I only joined them for the first time in April last year never moved away from them 

thanks 

[caesarome]

@livergirl34 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @livergirl34 an invite to chat.

[livergirl34]

Hi would this be able to be escalated again please I spoke to NOW as suggested and they have deleted my email but I still cannot log into my sky app or view bills when I log into sky on the website.

thanks 

[caesarome]

@livergirl34 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @livergirl34.

[Lisa-P1987]

Thanks for chatting to us @livergirl34 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks