My Sky account on leaving is in credit. How do i get Sky to send me a cheque to refund this credit

[Hanony]

How do I get Sky to refund the credit balance showing on my account on leaving?

[Daniel0210]

@Hanony 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque and post it to you so it’ll take longer.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[Hanony]

It is showing as a credit on my account with Sky which is active.

If you can please arrange for a cheque to be issued ASAP that would be great.

Sky no longer have my bank account details as that bank account has been closed.

[Daniel0210]

@Hanony 

As a cheque will need to be raised this may have to go to a back office team but to see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Hanony  an invite to chat.