My Sky ID appears stuck in a failed account-linking loop

[Connie02]

I am still unable to access my Sky messages or view the contract I need to sign. Every time I try to open the page, I receive the message:

“This page is restricted. Sorry, you cannot view this page.”

In the Sky app, I continually receive prompts to “link your ID”. I have completed the linking process multiple times, but it keeps looping back to the same issue and does not resolve anything.

I have already tried all troubleshooting suggestions provided, including:

• relinking my Sky ID multiple times
• signing in and out
• using different browsers and devices
• clearing cache/cookies
• checking for duplicate accounts
• using the app and browser versions
• speaking to multiple Sky support agents

Despite all this, the issue remains unresolved.

I urgently need access because I have an important contract that requires signing, and currently I cannot access the messages containing it.

Could this please be escalated to the relevant technical/account linking team to investigate the account permissions or Sky ID linkage on your side? In the meantime, I would also appreciate it if the contract/document could be sent to me via email or an alternative signing method.

[caesarome]

@Connie02 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Danz994]

Good morning @caesarome Thanks for making us aware of this. Whilst we can't support with Sky ID issues here I can certainly send @Connie02 an invite with contact details to give the team a call to assist further. Thanks, Danielle