Multiroom added to contract in Sept 2020

[skyTomB]

Hi,

Yeasterday, I discovered that We had Multiroom added to our contract in september 2020 and have been billed £15.00 a month for it ever since.

But sky NEVER delivered and/or Never Installed the secon sky Q minibox.

We have been trying to get a refund.

Sky promised us someone would call us back and no one ever did.

Thinking of going to Financial ombudsman.

[PandJ2020]

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@skyTomB wrote:

But sky NEVER delivered and/or Never Installed the secon sky Q minibox.

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You mention second minibox?  Do you have one minibox?

[skyTomB]

I say second, but the 1st one is the MAIN SKY Q box.

What we never got was a minibox at all.

5 years we have been charged for this !

[PandJ2020]

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@skyTomB wrote:

I say second, but the 1st one is the MAIN SKY Q box.

What we never got was a minibox at all.

5 years we have been charged for this !

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Ok, did you actually order a minibox?  The multiroom subscription isn't just for mini's.

[skyTomB]

 charge for the multiroom was included in a bundle which we didn't ask for and didn't need.

It came as part of the bnundle anyway.

So, I am wondering now, how many other customers out there have had the same issue ?

[Daniel0210]

@skyTomB 

As already stated a mini box is not automatically dispatched when Multiscreen is added to a subscription. It has to be ordered separately. With Multiscreen you've had the ability to use Sky Go. 

[PandJ2020]

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@skyTomB wrote:

 charge for the multiroom was included in a bundle which we didn't ask for and didn't need.

It came as part of the bnundle anyway.

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Yes, there where some deals that where dependent on having multiroom.

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So, I am wondering now, how many other customers out there have had the same issue ?

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It may not be an 'issue' as such.  (Obviously you feel differently about it)

[skyTomB]

No, my point is this.

We were paying for a service we NEVER asked for, Never used and never received.

[PandJ2020]

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@skyTomB wrote:

No, my point is this.

We were paying for a service we NEVER asked for, Never used and never received.

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Indeed, but that may not be a valid argument.  (It was there to be used)

We can't see your account or agreed deals - you'd have to pursue complaints directly with Sky.

[Daniel0210]

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@skyTomB wrote:

We were paying for a service we NEVER asked for, Never used and never received.

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@skyTomB 

You received a Multiscreen subscription which you could have used if you wanted. You didn't receive a mini box as you apparently didn't order one and presumably weren't charged the admin/activation fee for one. 

[PandJ2020]

My guess would be it was a deal contingent on having multiroom at that point.  (It was cheaper to have a deal with it than without)

As I said, we can't see the account but did you not renegotiate any deal in the last 5 years or check your subs?

[caesarome]

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@Daniel0210 wrote:

With Multiscreen you've had the ability to use Sky Go. 

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To view your recordings via the Sky Go app multiscreen is required.

Five years is a long time to not view your Sky bill via the app or online.

[TimmyBGood]

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@skyTomB wrote:

It came as part of the bnundle anyway.

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Yes, that was probably the standard 'VIP upgrade', and  as the no-up-front-fee was contingent on Multiscreen being part of the subscription (whether utilised or not) then you're very unlikely to get any refund.