Multiple TV bill breakdown

[twynham35]

I have two Sky TV accounts for two different addresses. For the main account I have no difficulty accessing my bill and associated breakdown online. For the second account I am unable to access any information online, in fact , other than the direct debit on my bank statement, I have no information at all, other than the account number.

I spent 45 minutes on the MySky app yesterday and got nowhere.

[caesarome]

@twynham35 

Have you created another Sky ID for this other account using a different email address ?

[twynham35]

Many thanks for the response. Excuse my stupidity, how do I do this?

[caesarome]

@twynham35 

You can do that here:

https://www.sky.com/help/diagnostics/sky-id/sky-id

So for this second account you will need the account number and you will need to use a different email address.

Make sure you are logged out of here when doing this.

[twynham35]

Thanks for trying.

I followed the links which eventually take my to the "Black Friday" offers page, asking if I want to change my package etc.

[caesarome]

@twynham35 

Did you sign out of here and any other accounts you were logged into ?

[twynham35]

Yes, I signed out of everything.

Thanks for your help so far. I'll just keep plugging away.

I have to say the inability to speak to anyone is really frustrating.

[Daniel0210]

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@twynham35 wrote:

I have to say the inability to speak to anyone is really frustrating.

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@twynham35 

What's happening if you try to call Sky that's preventing you from speaking to an agent?

[twynham35]

Every number I try gets an automated response. I have yet to find a number tjat offers the option to speak to an agent

[Daniel0210]

@twynham35 

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[twynham35]

Thank you so much. Your advice was spot on. I have now resolved the problem.

Thanks again. You've made on old man very happy!