I called Sky mobile on 26th March . I was offered the following deal from an agent called Denis.
Broadband
Sky package including Sky Cinema
Basically the same package but including Sky Cinema for the same price I was paying.
He said at the moment I was paying £47.00 a month which was increasing to £52.00 per month due to the price increase.
He said he could do it for £40.00 per month for 2 yrs.
He checked with his manager when said the offer would be added straight away.
However it does not look like the offer has been applied as my last bill was over £100.00.
I have called repeatedly have been promised a callback from the agent concerned. I'm getting nowhere. I've also raised a formal complaint but again I have not been contacted.
I would appreciate if this could be resolved as soon as possible . This is causing me lots of distress. I was also promised previously that I would be refunded an overpayment of £34.00 due on my mobile account.
I would appreciate a response from n order to get my issues resolved.
Shirley Beglin
