Mr mark freeman

[Sparkymarky40]

Hi I have paid to payment could I a refund one please

[mikealanr]

Hi @Sparkymarky40 

You are not talking to Sky this is a customer helps customer community. You will need to call sky, or the payment will sit as credit for your next month.

Sky can take up to 40 days to refund money so keeping it as credit likely better option.

MikeAlanR

[Daniel0210]

@Sparkymarky40 
Manual payments are unnecessary. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s currently showing as a credit.