Changing delivery address

[Mirwin1983]

I placed an order stating that I'm due to be moving in to a property, however all my kit is being sent to the new property before I have access to it. According to the help articles, I need to cancel my order to have the kit delivered to my current address, however, can't find a way of actually contacting Sky to do this. Can anybody signpost me in the right direction, please?

[Daniel0210]

@Mirwin1983 

Equipment is delivered to the address where the account will be active. You haven't said what you've ordered?

[Mirwin1983]

It's the stream puck and router. I marked the option that I'm to be moving in to the property, and had expected /hoped I'd get an option to add another delivery address.

[Daniel0210]

@Mirwin1983 

You might be better off speaking to Sky and delaying until you have access. Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.

Once sent out you can usually track its progress. The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟣 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.