Moving a payment to the following month

[Elliot6]

Hello,

i would just like to know if theres a possibilty of moving my TV/BROADBAND bill to the following month as im struggling with payments this month and if so how do i go about it, not due until the 25th but would like to try and push it to the following 25th.

Thank you 

[GD1]

@Elliot6  Sky don't allow deferred payments on accounts, if the Direct debit can't be collected on the due date they will attempt again 10 days later, if that fails services will start to be restricted.

[Elliot6]

Perfect so you either pay on the day or they could start restricting after 10 days basically! Thank you for letting me know as I'll just pay it on the day it's meant to! 

[Daniel0210]

@Elliot6 
The billing process applies to us all so:-

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

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@Elliot6 wrote:

Thank you for letting me know as I'll just pay it on the day it's meant to! 

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@Elliot6 

You should need to make a manual payment if you have a payment method in place otherwise you could find that Sky will still take it as well meaning it could be paid twice.