0

Discussion topic: Moved to new provider but still being charged by Sky

Reply
This message was authored by CrustyJugglers This message was authored by: CrustyJugglers

Moved to new provider but still being charged by Sky

I moved away from Sky to BT at the end of last year, and received their emails saying services cancelled, sorry you are leaving etc. I was given a smaller bill in December which I assumed was the final portion of the contract, but had just checked my account and noticed that for some reason my direct debit is still active and I'm still being charged (£20 more a month than the december price) for sky TV six months on, despite both my boxes being unplugged and stored in the garage! 

 

How do I go about contacting Sky to stop them taking money and getting a refund for the last six months? 

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Moved to new provider but still being charged by Sky

Posted by a Superuser, not a Sky employee. Find out more

BT can't cancel your Sky TV contract. You have to do that, by contacting Sky to give the 31 days notice required.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Moved to new provider but still being charged by Sky

Posted by a Superuser, not a Sky employee. Find out more

...which means there will not be a refund as you are still contracted for the services even if not using them...

 

Because you haven't cancelled this is why they haven't asked for the boxes back yet.

 

The cancellation and reduced bill are due to the broadband takeover only.

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion