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Discussion topic: Moved home and sky not working.

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This message was authored by: Manchie7

Message posted on ‎15 Feb 2026 09:17 AM

Moved home and sky not working.

Hi . My father in law has moved into some elderly apartmenst and needs help setting up his sky. I have tried to explain this to customer services and the help bot with no luck . I need an engineer but its not my account if that helps.

 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎15 Feb 2026 09:25 AM

Re: Moved home and sky not working.

Posted by a Superuser, not a Sky employee. Find out more

@Manchie7 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

What Sky services does he subscribe to? 

Did he arrange a Sky Home Move by contacting Sky, after confirming that the relevant services are allowed at his new address? 


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This message was authored by: Manchie7

Message posted on ‎15 Feb 2026 09:59 AM

Re: Moved home and sky not working.

Hi . Yes the problem lies is that its an multi appartment block and according to the warden a sky engineer needs to go and turn on the accsss rights in some comms room.

 

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Message posted on ‎16 Feb 2026 10:19 AM - last edited: ‎16 Feb 2026 10:19 AM

Re: Moved home and sky not working.

Posted by a Superuser, not a Sky employee. Find out more
@Manchie7 wrote:

 according to the warden a sky engineer needs to go and turn on the accsss rights in some comms room.

That probably means you need an MDU engineer to fit new equipment there.

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