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Discussion topic: Monthly payment
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This message was authored by: Birendra
Message posted on 20 May 2026 01:50 PM
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Monthly payment
Amount has been deducted twice
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This message was authored by: MightyQuinn
Posted by a Superuser, not a Sky employee.
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Message posted on 20 May 2026 01:52 PM
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Re: Monthly payment
Hi @Birendra Are you saying that Sky have collected your direct debit twice? Or have you made an unnecessary manual payment.
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 20 May 2026 01:57 PM
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Re: Monthly payment
If you did make a manual payment when it was not needed and if you want it refunded if you can confirm you see a credit on your account then help can be arranged for you via here.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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