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Discussion topic: Monthly payment incorrect

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This message was authored by: Marie271

Monthly payment incorrect

Aftera discussion with sky today i was told my new contract for broadband would be 24.50 a month which i sgreed to.Then i checked on my account which says £47 a month.I do not want to pay more than £24.50 a month Can someone contact me please

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This message was authored by: PandJ2020

Re: Monthly payment incorrect

Posted by a Superuser, not a Sky employee. Find out more

@Marie271 wrote:

Can someone contact me please


Sky are unlikely to contact you from a post on a customer forum.

 

Best to call them in the morning if it doesn't update.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: Monthly payment incorrect

Posted by a Superuser, not a Sky employee. Find out more

@Marie271 

Nobody will contact you due to you posting on here as we are customers who help each other.

 

If your next bill is due to be paid in the next 14 days or less then it is to late for this new price to be applied to it so if this is the case have you looked to see what your future bills show ?

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This message was authored by: Marie271

Re: Monthly payment incorrect

Yes  future payment£47 but i was offered £24.50 and agreed that price

This message was authored by: Daniel0210

Re: Monthly payment incorrect

Posted by a Superuser, not a Sky employee. Find out more

@Marie271 

As you only agreed this yesterday it can take a few days for the new price to be reflected in your future bills. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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