Monthly direct debit query

[Linda0411]

Querying monthly direct debit payment. Currently paying £30 per month  and after a recent visit from one of your advisors it was confirmed it would remain at £30 per month however I've received an email which states it will rise to £49 plus .May I please have confirmation that I will continue to pay the £30 otherwise I will look elsewhere.

[Daniel0210]

@Linda0411 

You aren’t actually contacting Sky by posting here as this is a customer ▶️ customer discussion forum where we try to assist other customers.

Are you sure this "visit" was from a Sky representative? 

[MarkGoldsmith]

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@Linda0411 wrote:

Querying monthly direct debit payment. Currently paying £30 per month  and after a recent visit from one of your advisors it was confirmed it would remain at £30 per month however I've received an email which states it will rise to £49 plus .May I please have confirmation that I will continue to pay the £30 otherwise I will look elsewhere.

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Hi @Linda0411 in case you aren't aware this is a community forum primarily of other Sky customers, not a contact method to Sky Customer Services.

The best way to check would be to check out the future bills via on the My Sky app or via sky.com/bill and see what they are showing.