Increased my bill. They said I could cancel free of charge if done within 30 days. So I changed to a different provider within that timescale. Still charged me £200 cancellation fee, despite reassuring me 5 times over the phone that I don't owe them money. Threatened me with debt collectors too for several months. How do I get my money back???
Posted by a Superuser, not a Sky employee. Find out more
Which services were cancelled, was it only broadband or also TV?
Sky Stream, Sky Glass Air and Sky Broadband customer
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The email does state you can leave your broadband subscription penalty free is done within 30 days of receiving the notification however this only applies to broadband/Talk and not a TV subscription. That would incur early termination fees.
edit: our posts crossed
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
I've tried the phone line before and it didn't help. I'm talking to my bank to try and reclaim the money. But I'm not sure how to get the debt collectors called off. Especially as I don't owe any money in the first place.
