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Discussion topic: Money taken illegally from my account

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This message was authored by: Fi16

Money taken illegally from my account

Increased my bill. They said I could cancel free of charge if done within 30 days. So I changed to a different provider within that timescale. Still charged me £200 cancellation fee, despite reassuring me 5 times over the phone that I don't owe them money. Threatened me with debt collectors too for several months. How do I get my money back???

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This message was authored by: MarkGoldsmith

Re: Money taken illegally from my account

Posted by a Superuser, not a Sky employee. Find out more

Which services were cancelled, was it only broadband or also TV?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Fi16

Re: Money taken illegally from my account

Just Sky broadband 

This message was authored by: Daniel0210

Re: Money taken illegally from my account

Posted by a Superuser, not a Sky employee. Find out more

@Fi16 

The email does state you can leave your broadband subscription penalty free is done within 30 days of receiving the notification however this only applies to broadband/Talk and not a TV subscription. That would incur early termination fees. 

edit: our posts crossed 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Daniel0210

Re: Money taken illegally from my account

Posted by a Superuser, not a Sky employee. Find out more

@Fi16 

If sorting it via a phone call doesn't work you may need to submit a complaint … 

https://www.sky.com/help/articles/how-to-make-a-complaint 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Fi16

Re: Money taken illegally from my account

I've tried the phone line before and it didn't help. I'm talking to my bank to try and reclaim the money. But I'm not sure how to get the debt collectors called off. Especially as I don't owe any money in the first place. 

Thanks I will try the complaints link

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