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Discussion topic: Mobile services

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Avatar for Bkezza25
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This message was authored by: Bkezza25

Message posted on ‎29 Mar 2026 06:52 PM

Mobile services

When is my mobile phone service gonna be restored as it is still suspended and you have received the payment and was paid on 27th of march 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎29 Mar 2026 06:54 PM - last edited: ‎29 Mar 2026 06:55 PM

Re: Mobile services

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@Bkezza25 

Payments aren't processed at a weekend so provided you've set up a new payment method then hopefully in the next couple of days. 

By the way you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎29 Mar 2026 07:19 PM

Re: Mobile services

Posted by a Superuser, not a Sky employee. Find out more

@Bkezza25 

If you haven't already you need to setup your usual payment method again so Sky can start taking it each month from you. Once this has been done and the banks clear your payment which should happen from tomorrow onwards then your mobile should be restored.

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