Billing Issues

[Pawelneumann]

Dear Sir or Madam,

I am writing to raise a concern regarding my recent broadband bill.

On 3 February 2026, I entered into a 24-month broadband contract (Sky Full Fibre Gigafast), under which I was clearly informed that the monthly charge would be £36.00.

However, on 26 March 2026, I was charged £81.30, which does not correspond to the agreed monthly price stated in my contract.

I would like to request a full explanation for this charge and a breakdown of how this amount was calculated.

Please note that I have cancelled the Direct Debit, as I am not willing to pay £81.30 when my contract clearly states a monthly fee of £36.00.

I also request a refund of any overpaid amount above the agreed monthly fee.

I kindly ask you to investigate this matter as soon as possible and correct any billing errors.

I look forward to your prompt response.

[Daniel0210]

@Pawelneumann 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Cancelling a payment method is definitely not recommended and it will cause you additional problems. The relevant services will be restricted, you won't be able to call Sky, the account can't be cancelled, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

[caesarome]

@Pawelneumann 

Sorry but you are not talking to Sky via here as this is a community where customers help each other.

Having said that what do your future bills show that you will be paying:

https://www.sky.com/bill/tv-broadband-talk

The reason I ask is because the first few bills can be higher as usually they cover a longer period that the usual 4 weeks.

[MightyQuinn]

Hi @Pawelneumann   I'm afraid you are not communicating with Sky customer services here. Please see Welcome below for information about this community. By cancelling your direct debit you have probably made things infinitely worse. Sky won't talk to you and may even pass your debt (if any) on to a credit collection agency. If you are still within your cooling off period, then telephone Sky and cancel if you are not happy.

[DaveDrizen]

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@Pawelneumann wrote:

Dear Sir or Madam,

I am writing to raise a concern regarding my recent broadband bill.

On 3 February 2026, I entered into a 24-month broadband contract (Sky Full Fibre Gigafast), under which I was clearly informed that the monthly charge would be £36.00.

However, on 26 March 2026, I was charged £81.30, which does not correspond to the agreed monthly price stated in my contract.

I would like to request a full explanation for this charge and a breakdown of how this amount was calculated.

Please note that I have cancelled the Direct Debit, as I am not willing to pay £81.30 when my contract clearly states a monthly fee of £36.00.

I also request a refund of any overpaid amount above the agreed monthly fee.

I kindly ask you to investigate this matter as soon as possible and correct any billing errors.

I look forward to your prompt response.

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You see a full breakdown of your bill in the MySky app