Mobile billing

[DanDan0504]

Hey. 

I moved over to sky last month when the 16 was released. My DD was set up to come out on the 24th of the month, but I needed it on 28th as that is my usual paydate. I changed my bill to the 28th, knowing my 1st payment would come out on the original date, but my next bill is due to come out on the 24th again? I have tried to change it but it won't let me as it says I haven't had a payment taken since I last changed the date. Is there anything I can do to change this? 

I also have my mobile as a package, £39.99 for the device and £10 for the Internet, nexts, calls etc. My bill for this month is showing an additional £2 is going to be paid, but I don't understand what for? Is this a common thing? Will it correct itself and still take the amount I agreed to pay? 

thanks in advance for the help!

[Mr+Flibbles+86 · Accepted solution]

Hi there @DanDan0504 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147