Missing Account

[EllaB1]

Hiya, 

I'm using Sky for Broadband and also my mobile phone contract. I also to begin with used Sky for my mobile data but moved to a different provider. I still have broadband and my phone with Sky. 

I've had a letter from CCS??? Saying I have outstanding balances of £100. Both of my account on Sky are saying they are paid and up to date so I'm slightly confused as to why I didn't know about this sooner. I've checked my bank account and the £50 for my phone wasn't taken out in June and July so the £100 makes sense but I can't understand why it's not showing on the app. The ref number on the letter is different to the one on my app... does anyone know how I can get the right account onto my profile please? 

[caesarome]

@EllaB1 

If this letter was addresses to your personally then all you can do is to call Sky about this to see if they can answer where this outstanding debt has come from. If it is from you then I would have thought Sky would have contacted you themselves about this.