Missed a bill

[Liamthompson]

I spoke to someone the other day I missed my phone bill because I was minus in my bank but I said I can pay it today when I get paid how can I do that 

[GD1]

@Liamthompson  If you have a direct debit setup and the 1st payment fails Sky will attempt another payment 10 days later.

You should not make any manual payment unless Sky tells you to as this would not stop a direct debit request from taking place.

[Daniel0210]

@Liamthompson 
The billing process applies to everyone and is as follows…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period) as @GD1 has advised.

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass