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Discussion topic: Miss

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Avatar for Eleanor16
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This message was authored by: Eleanor16

Message posted on ‎02 Dec 2024 07:17 AM

Miss

Just gone on to my bill and it looks like I've got a £25 fee charge on there for not cancelling I did cancel and re arranged. So I'd appreciate it if that payment got taken off my bill 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎02 Dec 2024 07:28 AM - last edited: ‎02 Dec 2024 07:31 AM

Re: Miss

Posted by a Superuser, not a Sky employee. Find out more

@Eleanor16 
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

 

I'm not sure what you mean with regards being charged for not cancelling. If you cancel an appointment/rearrange on the day before or the day of the appointment Sky can impose the £25 charge.

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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