Misleading renewal

[UncleJon]

Hi - this happened to anyone else? What my recourse?

I renewed my contract 2 months ago, and I thought I was locking in the same prices for another 24 months. However, the prices quoted included my 'welcome offer' from the initial term. 

Essentially, I expected my 100mb BB would continue to  be £18, but those discount expired and now it's £49 a month! However this was absolutely not clear in this process.

I even turned down better offers on the phone with them before resigning online!

[UncleJon]

Update - The Sky advisot acknowledges the mistake but can only offer BB at £44 total. So they £26 higher thatn the quote recieved. 

[caesarome]

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