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Discussion topic: Mini box

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Avatar for Tom1114
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This message was authored by: Tom1114

Message posted on ‎29 Aug 2026 04:54 PM

Mini box

Hi I have a faulty mini box and was waiting for new to be delivered. I still haven't had.one and wonder why im being charged for something I don't have 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎29 Aug 2026 05:00 PM

Re: Mini box

Posted by a Superuser, not a Sky employee. Find out more

@Tom1114 

Does anything appear here regarding this replacement mini box:

https://www.sky.com/ordertracking

 

Billing continues as usual so doesn't stop due to this fault.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎29 Aug 2026 05:01 PM

Re: Mini box

Posted by a Superuser, not a Sky employee. Find out more

@Tom1114 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Billing continues throughout the process. Once your new one arrives ask Sky for a credit on your Sky account but they are under no obligation to do so. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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