Mini box

[Tom1114]

Hi I have a faulty mini box and was waiting for new to be delivered. I still haven't had.one and wonder why im being charged for something I don't have 

[caesarome]

@Tom1114 

Does anything appear here regarding this replacement mini box:

https://www.sky.com/ordertracking

Billing continues as usual so doesn't stop due to this fault.

[Daniel0210]

@Tom1114 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Billing continues throughout the process. Once your new one arrives ask Sky for a credit on your Sky account but they are under no obligation to do so. 

[Query+bill]

Im being charged for a multiscreen but I haven't got one

[PandJ2020]

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@Query+bill wrote:

Im being charged for a multiscreen but I haven't got one

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Best to cancel it if you don't require it?

[MightyQuinn]

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@Query+bill wrote:

Im being charged for a multiscreen but I haven't got one

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Hi @Query+bill   There is no requirement to have a Mini box with Multiscreen. Many people subscribe to Multiscreen to view on tablets, phones, computers and game consoles. Just be aware that Multiscreen is sometimes bundled in with other subscriptions to get a bigger discount. Cancelling it may increase your subscription.