I was quoted a price of £28 lower for my new contract than it actually appeared to be when my new bill came. The customer service person wasn't able to resolve the issue and when I asked to be put forward to the Alternative Resolution Department I was in fact put through to Customer Services again. The man who spoke to me suggested. very patronisingly I go and get a drink of water when I started to speak firmly but not shouting or getting angry, just insistent on a satisfactory reason why the cost had gone up so much. The. reason he gave me was the annual increase in my bill? £28 is that how much an annual increase would be when my contract was only a few days old? I was initially told there would be a small increase in December but nothing about an increase this large.To get the price down I've got rid of the booster and HD. Now we're tyed in for 2 years! We have been Sky customers for 15 years or more and I have never had such an experience before. I will not be a sky customer once this contract is over if they can do no better.
