Message saying no payments details held

[Sueg75]

I joined on the 3rd January and when I log onto my account it says I have an overdue bill that needs to be paid or services will be restricted (says bill due date 17th Jan??) and that We no longer hold any valid payment details for your Streaming TV service...when I click on the link to update my payment details are not there - any advice?

[Greenfingers001 · Accepted solution]

Hi there @Sueg75 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147