Long story short, I was ordering my mrs a google pixel 9 this morning, while signed into my sky account on which I currently have an iPhone 12. I went through credit checks, then checkout and what not, received three emails including confirmation but "my orders" wasn't displaying any current orders.
Ive just rang to check up on it and it's gone through okay, and he mentioned me being a new customers so I explained I explained I already have a phone with sky. Cutting to the chase, it has ordered the new phone on a brand new account. I never created it, it never asked for any logins, just my email address, which is already where my original account is. He said you can't have two accounts, and to refuse the phone tomorrow. As he was going through the process of ordering it again but under my original account, it failed the credit checks as there's already been an order recently. He said since my iPhone 12 contract only has two payments left, to now accept this phone, but ring up when my iPhone 12 contract is paid up and ask them to merge accounts. I've seen online this apparently cannot be done and I don't know any details for this "new account"
anyone shed any light? Can they be merged? Such a confusing situation I'm 31 but this whole thing has made me feel 71
