McAfee no account

[LauraB9]

Hi I have been paying for McAfee for a long time each month with Sky. When I last chatted with Sky I asked if I still needed it and they said they no longer offer it. I don't even have an account with McAfee so unsure if it's actually keeping anything secure. If I never actually had an account can I get refunded? I update my account every 18 months with sky. 

[MightyQuinn]

Hi @LauraB9   Good luck in getting it refunded, so have you cancelled it now?

[Mark39]

@LauraB9 I'm not sure that you would necessarily have had a McAfee account, as the Sky offer, when it was available, was managed through Sky. If you had the McAfee Internet Security Suite installed, you will have been protected. I would think it highly unlikely that Sky would refund your past subscription payments.

[LauraB9]

Hi no still can't get in touch I sent a form then they rang when I was in work. Not overly bothered about refund just wondered. Just don't want to pay it if it's no use. 

[LauraB9]

• I don't remember having anything installed as I've never had a home computer just sky TV. Just don't understand if Sky don't use it anymore why they charge for it? They can't even cancel it for me. 

[Mark39]

There's a cancellation form you can try here: https://www.sky.com/help/articles/mcafee-internet-security-suite

[caesarome]

@LauraB9 

To cancel give this a try:

Login to MySky here:

https://www.sky.com/myaccount/bb-and-talk
Select Manage > Broadband and Talk > Broadband Shield.
Scroll down and click the McAfee logo.
Click Manage McAfee subscription.
Click Manage my subscription and follow the onscreen prompts.

[LauraB9]

Thanks did that they always ring when I'm.at work. I'll try filling it in again. 

[LauraB9]

Thanks but tool is broken so will try the form again. Thanks though. 

[twilight+princess]

Third party antivirus is no longer needed as Win 10 & 11 come with Defender which is on par with paid software. I would cancel McAffee & use their uninstaller to cleanly remove the software.