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Discussion topic: 'MY DETAILS' link takes me to a blank page

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Message posted on ‎06 Feb 2025 09:37 AM

'MY DETAILS' link takes me to a blank page

I am trying to enquire about broadband at my new address, when I click on deals it only offers my old address as a choice . I have tried to acces 'my details' to check my address but am only reaching a blank page.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎06 Feb 2025 09:46 AM

Re: 'MY DETAILS' link takes me to a blank page

Posted by a Superuser, not a Sky employee. Find out more

@LLeach 

You might need to logout to see what is available otherwise as you have found as a current customer it will bring up details for your current address. 

 

Does this link work for you:

https://www.sky.com/mydetails/account-info

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This message was authored by: LLeach

Message posted on ‎06 Feb 2025 10:57 AM

Re: 'MY DETAILS' link takes me to a blank page

Still getting a blank page but have managed to change my postcode on the search broadband page. It's maybe because my house move with sky is not complete yet 🤷‍♀️

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