MOBILE CONTRACT

[Fergie661]

• My Phone Contract ended on the 24th of December, I made a payment on the 28th, my Bill says I owe 0 months left to pay but it still says I have a payment to pay (£8.50)! IM CONFUSED 🫤 

[caesarome]

If your phone has been paid off then you should be paying only for the sim so could that payment be for this ?

[Fergie661]

Hi

No my Sim is a different amount! before I paid the payment last month it said 1 month left to pay (£8.50), then after I paid the Bill it said 0 months left to pay (8.50), just confused as to why the amount is still outstanding! THANKS

[caesarome]

Did you make a manual £8.50 payment when usually Sky will take payments from you via whatever payment you have setup on your account ?

[Fergie661]

Hi

Yes (unfortunately), my dd didn't get paid, so I paid the bill manually, to make sure it was paid, instead of waiting for them to take the

payment again! I have other phones on the same Bill which were shown to be paid last month (they are still in contract), but this particular one I thought should have been paid isn't!  THANKS

[caesarome]

If the direct debit has failed for whatever reason then Sky will try again in 10 days to take it which will still happen so the £8.50 you paid should appear as a credit on your account.

[Fergie661]

Hi

Yes, hopefully will be sorted then!

THANKS