I have been SKY customer since 1991, and generally was happy with the service, but recently I had a very unpleasant experience. My circumstances are such that for family reasons I have to live most of the year abroad and use my sky service only about 2 months a year, but pay monthly. On January 16, 2025, I came back to my Croydon flat and found that my Netflix doesn’t work, saying that it is not connected to internet though my computer was. I needed help and I called sky. A woman was talking with heavy accent, so I struggled to understand her. I described the situation, and she said that my Netflix doesn’t work because my sky internet id too slow, and if I upgrade to the higher speed internet then Netflix would work. I agreed, because I needed Netflix, and she made me agree to this 2 years obligatory contract. But when the contract was settled the woman guided me through a few steps on my TV and Netflix began to work nicely, and works still with the internet I had for all this time.
The same day a Sky engineer came and set a new socket in my cupboard.
Now, I understand that the sky officer lured me into this contract under false reason that my Netflix would only work if I upgraded my internet. I believe I was treated unfairly by SKY. It appears now that I could enjoy Netflix and sky broadband without this contract.
Under the conditions of this contract, I cannot cancel it without early termination fine. Still, it is not only the matter of money but mostly the matter of morality: You are not supposed to offer obligatory contract to a customer under the incorrect information that the upgrading is necessary for your Netflix to work. In my view, this is not a fair trade, and I am very disappointed.
I will have to keep this contract to which I had been lured, but I promise that after two years not only I cancel this contact but also change my internet provider.
Sincerely
Eugene Subbotsky
