Lucian

[Lucian1]

Hi i need help

[GD1]

@Lucian1  For the community to help you'll need to proivide some details on what the issue is.

[Lucian1]

My payment i recharge 2 time

[caesarome]

@Lucian1 

Do you mean you made a payment when you didn't need to as Sky took it as well, if so do you now see a credit on your account ?

[GD1]

@Lucian1  Sky won't charge you twice unless you made a manual payment of some kind, is this what happened?

[Lucian1]

How to send money back because i pay 2 time balance to take out

[Lucian1]

Please check i pay bifore and how i have on balance credit how take back

[GD1]

@Lucian1  We are customer here, we can't check your account.

[caesarome]

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@Lucian1 wrote:

Please check i pay bifore and how i have on balance credit how take back

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@Lucian1 

If you have a credit on your account then we can arrange some help via here for tomorrow, so will you be able to respond to the private message you will be sent sometime tomorrow morning ?

[Lucian1]

Yes no problem

[caesarome]

@Lucian1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lucian1.