Loyalty

[Maggiem67]

Been a customer for 19 years and soon to be out of contract,  absolute nightmare to speak to one specific team that can offer me a much better renewal price, all offers are more expensive than my already hefty monthly bill and have even beed advised to let the contract run out then get in touch as a new customer- whats the point in that, time and effort my side has been huge and beyond frustrated ...

Have other customers experienced this and any suggestions?

[Daniel0210]

@Maggiem67 
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal. You won't get a new customer deal if you leave. 

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[MightyQuinn]

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@Maggiem67 wrote:

beed advised to let the contract run out then get in touch as a new customer

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Hi @Maggiem67   Please note that the contract does not "run out". After your minimum term it reverts to a 31 rolling contract. To get new customer deal you would need to have left for at least 18 months.