Lost the plot

[pioplolo]

I think sky are trying to bankrupt themselves dillberately  .phoned sky the day my contract ended to see if they would do me a deal not only wouldn't they do a deal they actually wanted to increase my bill to 76 Quid iv been a customer for 26 years  so I politely told them to do one.  A day or so later got an email saying they wanted there boxes back  fine no problem they sent a pre paid box  and I sent  back the boxes this was a week ago .now today I get a phone call from sky asking if I would like a deal and if I had signed up with somebody else  he said he could do it for under 50 pounds  I told him iv already signed up to virgin  i now get  one gig volt  plus all the sky channels I got before for 68 quid which works out im getting my old sky package that sky wanted 78 quid for  23 pounds  and the broadband band for 45 at this point the sky agent hung up on me no thankyou for your time he actually hung up  if this is how sky treat a 26 year long customer it is not surprising customers are leaving in their thousands. What where they thinking when they offer new customers what I was paying 72 pounds for  for the price of 35 pounds  did they think that I would be happy paying twice as much as somebody else err no the funny thing is of they had offered me a descent deal say 40 quid I wouldn't have bothered looking around  and they would of locked me in for another two years  so  sky has lost 880 quid and because agent customer service I will never go back to sky 

[Daniel0210]

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@pioplolo wrote:

What where they thinking when they offer new customers what I was paying 72 pounds for  for the price of 35 pounds  did they think that I would be happy paying twice as much as somebody else err no the funny thing is of they had offered me a descent deal say 40 quid I wouldn't have bothered looking around  and they would of locked me in for another two years

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@pioplolo 

New customers are offered good discounts as an incentive to join. Most companies do this now. You probably took advantage of such a new customer deal when you first joined Sky.

If you couldn't negotiate an acceptable price for renewing then perhaps a move was for the best, but when that deal nears its end you'll be in the same position with them, and will be able to rejoin Sky if you wish and take up any new customer deals available at that time.

Comcast do appear to prioritise getting new customers over retaining long standing ones. As other providers do this too it seems to be a common theme.

[Mark39]

@pioplolo Virgin in particular hike their rates once your honeymoon period is over. You'll probably end up going back to Sky with a new customer deal at that point/

[pioplolo]

Most companies don't  as is it against the law in the financial services  world  telecoms companies are exempt for now but most phone companies will do almost anything to keep your business which only leaves TV companies so when you say most what you are actually sayong is one sky !! Please get your facts straight before replying  utter nonsense 

[Daniel0210]

@pioplolo 

Not sure who you are referring to as you have quoted the text or tagged the user name. If you don't want to hear / accept responses why post? 

[Me134]

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@pioplolo wrote:

Most companies don't  as is it against the law in the financial services  world  telecoms companies are exempt for now but most phone companies will do almost anything to keep your business which only leaves TV companies so when you say most what you are actually sayong is one sky !! Please get your facts straight before replying  utter nonsense 

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We're not talking financial or insurance services, and there's way more subscription services than just them and TV/broadband, almost all of which will attract customers with a lower new customer price and then try and retain with a higher price at the end of minimum term.

I jumped ship from Sky BB to VM BB over 2 years ago and recently jumped back to Sky. You're really not going to be happy with VM in 2 years time, that I can guarantee.

[MarkGoldsmith]

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@Me134 wrote:

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@pioplolo wrote:

Most companies don't  as is it against the law in the financial services  world  telecoms companies are exempt for now but most phone companies will do almost anything to keep your business which only leaves TV companies so when you say most what you are actually sayong is one sky !! Please get your facts straight before replying  utter nonsense 

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We're not talking financial or insurance services, and there's way more subscription services than just them and TV/broadband, almost all of which will attract customers with a lower new customer price and then try and retain with a higher price at the end of minimum term.

I jumped ship from Sky BB to VM BB over 2 years ago and recently jumped back to Sky. You're really not going to be happy with VM in 2 years time, that I can guarantee.

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Completely agree with @Me134 , most subscription based services/industries do this, its only actually illegal in a handful of services/sectors, for example insurance where renewal quotes can't be more expensive that what they would offer a new customer.