Lost recordings

[Chris19461]

We have come back from holiday to find we had to reset our Sky Box and have lost all our recording as we pay £100.00 a month we feel we are entitled to a refund for a loss of service

[Daniel0210]

@Chris19461 

Which platform is this on, Sky+ or Sky Q? 

[MightyQuinn]

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@Chris19461 wrote:

we feel we are entitled to a refund for a loss of service

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Hi @Chris19461   What did Sky say when you asked them?

[Chris19461]

Haven't spoken to anyone as yet

[Mark39]

@Chris19461 recordings have historically been considered to be for time-shifting purposes only not for longer term storage. It's unlikely thay Sky will offer any refund for those lost.

[Chris19461]

I will ring and try

[Daniel0210]

@Chris19461 

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@Daniel0210 wrote:

@Chris19461 

Which platform is this on, Sky+ or Sky Q? 

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[GD1]

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@Chris19461 wrote:

We have come back from holiday to find we had to reset our Sky Box and have lost all our recording as we pay £100.00 a month we feel we are entitled to a refund for a loss of service

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But you haven't lost service!   You've lost recordings that are only mean't to be temporary, Sky owe you nothing for losing them.

[caesarome]

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@Chris19461 wrote:

We have come back from holiday to find we had to reset our Sky Box

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Resetting the box will mean the recordings are deleted so what issue did you have that resulted in your doing this ?

[Chris19461]

I just feel that amount we pay a month is a lot only to lose our recordings when it isn't our fault it's there fault 

[Mark39]

@Chris19461 no harm in asking. They might offer you a fairly minimal ex gratia payment by way of a Tesco voucher, or similar.

[TimmyBGood]

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@Chris19461 wrote:

I just feel that amount we pay a month is a lot only to lose our recordings 

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True, but payment is for the ability to record, not the right to retain the content itself.