Login/Account Issues

[Jade19292]

I don't know the best way to explain this issue, I've tried on various phone calls and in person and everyone who thinks they have fixed it, in fact hasn't. 

I have mobile and TV with sky. My sky account was set up with an email address around 4/5 years ago. Last year I changed the email address I use to log in. Initially everything seemed fine, but in the summer this year I noticed my mobile bills/account info were there, but my TV/Glass info was not. I called Sky and they told me the problem was there was no email address associated to my TV account, though they were stumped about why my mobile account was unaffected. The guy on the phone told me I could associate an email address with the TV account but it can't be the one associated with my mobile account, which is a whole frustration on it's own. 

I gave them my email address and after a few days got a text telling me everything was sorted. I then tried to log in, now it just asks me for my post code, and then tells me there's an error. This has been happening for about 4 months now. 

Annoyingly I want to add a second glass to my account, but because I can't sign in I can't do anything to sign the credit agreement, and no one seems to be able to help me. 

Has anyone had this issue before and how did it get resolved?

[caesarome]

@Jade19292 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[rue95]

I have been getting the same issue where no matter who i speak to or what i do just get the error message saying 

Oh no, there seems to be a problem

We're working on it... We are currently unable to continue and apologise for any inconvenience caused.

if anyone else has a helpful tip or advice more than happy as been told multiple times by agents that the issue has been fixed and still months later getting the same issue 

[Lisa-P1987]

Thanks for escalating this. We’ve sent  Jade19292 an invite to chat.