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This discussion topic has been answered Discussion topic: Live Chat

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This message was authored by: ricobats

Live Chat

Have been getting this message for over a week when i've tried to use the live chat regarding a downgrade.

 

Message a Sky expert

Sorry, our Messaging service is currently unavailable, please try again later.

Opening hours: Mon-Sun 09:00-19:30

 

Any news on when it might be up and running again?


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This message was authored by: Daniel0210 Answer

Re: Live Chat

Posted by a Superuser, not a Sky employee. Find out more

@ricobats 

I'm sure I've seen it operational recently.


You may be able to remove it via this link which includes a message option (should be available between 9am & 7.30pm) or by calling in using the number that will appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

 

edit- I accessed the link after posting it and it is showing as Open. Are you in the UK?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: MightyQuinn

Re: Live Chat

Posted by a Superuser, not a Sky employee. Find out more

Hi @ricobats   That would be a question for Sky. Just us fellow customers here.

This message was authored by: Daniel0210 Answer

Re: Live Chat

Posted by a Superuser, not a Sky employee. Find out more

@ricobats 

I'm sure I've seen it operational recently.


You may be able to remove it via this link which includes a message option (should be available between 9am & 7.30pm) or by calling in using the number that will appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

 

edit- I accessed the link after posting it and it is showing as Open. Are you in the UK?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: ricobats

Re: Live Chat

i am in the uk and the link works. Thanks so much 

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