Linking account to app or website

[Cats031]

Cannot link existing account to new sky tv account won't recognise me on website or app. Set up by phone last week. 

[caesarome]

@Cats031 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Cats031.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Cats031]

Sorry my father is unwell so I've been tied up. The problem is not resolved. 

[caesarome]

@Cats031 

Would you like Sky to send another chat invite and if so will you have the time to start the chat with them ?