Leaving sky

[LindaR1500]

I left sky on 18 June and have sent my equipment back including 2 sky q box's. I have paid at least for 1 months service but they have sent me another bill. I can't get through to speak to an advisor without paying this bill first. I have tried a many numbers but get the same message

[Daniel0210]

@LindaR1500 

How did you cancel?

Did you receive an email from Sky acknowledging the cancellation?

It does appear you haven't cancelled properly, you have had your services restricted and you will have to pay any arrears Sky believe you owe and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.