Leaving sky tv

[wills121]

I have been trying to cancel my tv contract with sky for 2 weeks and keep getting cut off by the call handlers. 

[Daniel0210]

@wills121 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

[Mark39]

You can find alternative ways to cancel via the still need help button here, but calling is the most reliable and quickest option: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

[caesarome]

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@wills121 wrote:

keep getting cut off by the call handlers. 

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When you call again try saying nothing if asked any questions by the bot.

[CH210]

I've been trying to cancel my sky TV subscription and only get as far as robot ..  so frustrating 

[Daniel0210]

@CH210 
The start will be automated which may try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.