Leaving fees

[Nicky0000001]

I'm thinking of leaving Sky and finding an alternative cheaper TV and broadband provider, so I went on the live chat to find out what they could do and what the fees would be. For starters they were able to reduce my bill by about £5 a month and then stick a £20 admin fee on to my next bill!! 

I asked what the fees would be if I was to leave... For TV £480 and for broadband will be £214.60 totalling £695.50 just to leave!!

[splatto]

The broadband you can cancel without a fee if you've had the April price rise. 

[Nicky0000001]

Ok, thank you.

I've just found my email from the 20th February to say that my TV and broadband is going up. 

So, I assume then that I wouldn't have to pay early termination fee if I terminate within 401 days of receiving the email? 

[Daniel0210]

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@Nicky0000001 wrote:

So, I assume then that I wouldn't have to pay early termination fee if I terminate within 401 days of receiving the email? 

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@Nicky0000001 

Its 30 days not 401, and it only applies to Broadband/Talk, Sky+ and Sky Q. 

[SKY1992bf]

@Nicky0000001  This article may help 

https://www.sky.com/help/articles/changes-to-your-sky-subscription-uk?DCMP=dmc-skycom:ec_changes

[splatto]

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@Daniel0210 wrote:

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@Nicky0000001 wrote:

So, I assume then that I wouldn't have to pay early termination fee if I terminate within 401 days of receiving the email? 

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@splatto 

Its 30 days not 401, and it only applies to Broadband/Talk, Sky+ and Sky Q. 

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I know. I only mentioned broadband, and never mentioned 401 days. 

[Daniel0210]

@splatto 

Apologies, I tagged wrong person. Post edited. 

[Nicky0000001]

I don't know where 401 came from 🤣