Late payment

[Karencam]

I get paid on the 27th of January 2026 but my bill is due for tomorrow which is the 12th of January but I can't pay it until the 27th but it will only be late this one time as I'll be fine after this month, but will I be okay to pay my bill on the 27th without loosing my data, text and minutes? Also roughly how much will I be charged extra?

[caesarome]

@Karencam 

As we are customers here only all we can say is that if your bill isn't paid then your mobile might be restricted until it is so should this happen you will have to pay the bill and reset your regular payment before your mobile will be restored.

If you bill is paid by a direct debit and this fails your mobile would only be restricted should Sky not be able to take the payment for a second time and they usually try around 10 days after the first attempt.

[Karencam]

It's not a direct debit I just make a payment for it each month currently.

[caesarome]

You should need to do that as you should either have a direct debit or a card payment setup on your account so Sky can take it automatically from you, this is part of the terms and conditions that you have agreed to. Not only that if you get your timings wrong instead of paying the bill it can be added to your account as a credit instead.

[Karencam]

Okay I will add it as credit then instead, thank you.

[Charlie2024]

I would be very grateful if you could give me extra time to pay bill as I don't get paid till the 27th January and I need sky tv I'm very disabled and can't get out so I relie on my tv 

[MightyQuinn]

---

@Charlie2024 wrote:

I would be very grateful if you could give me extra time to pay bill as I don't get paid till the 27th January and I need sky tv I'm very disabled and can't get out so I relie on my tv 

---

Hi @Charlie2024   I am afraid that you are not talking to Sky here, just other customers. However Sky rarely take any notice of promises to pay regardless of circumstances. It is an automated system which advisors cannot override.

[Daniel0210]

@Charlie2024 
The following process applies to everyone …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass