Late Return Fee

[AlexRo]

Hi there, I'm really disappointed to see that after returning my old sky equipment I've been charged a late fee? There has been known postal strikes for 2 months which is beyond my actual control 

[PandJ2020]

Have you got proof of posting?

[AlexRo]

No, never had a problem before as always use my little local post office 

[Lisa-P1987]

We can escalate this to our team but without a proof of postage it is difficult to locate the item so is up to a leader if they are able to credit back the fee. 

[Lisa-P1987]

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PandJ2020]

I would always recommend proof of posting - it's free...

[Lisa-P1987]

Update - Spoken to AlexRo, after a few checks, we have credited and refunded the fees. 🙂