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Discussion topic: Lack of access to OWN thread

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Message posted on ‎04 Feb 2025 01:23 PM

Lack of access to OWN thread

I opened a thread a few weeks ago "Ringfenced" account .c/o priority customers"

Today - I received notification that tenaj has replied to it

 

But when I try to access this reply - I get

 

Sorry, you don't have access to this page

You don't have permissions to perform that action.
Click here to return to the Community Home Page
 
Why am I unable to even access my own question ?
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Message posted on ‎04 Feb 2025 01:46 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more

Moderated, perhaps. 

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Message posted on ‎04 Feb 2025 01:50 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more
@Wibbly-Woo wrote:

Why am I unable to even access my own question ?

@Wibbly-Woo 

Do you mean this one?

https://helpforum.sky.com/t5/Account-Billing/quot-Ringfenced-quot-account-c-o-priority-customers/m-p...


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This message was authored by: Wibbly-Woo

Message posted on ‎04 Feb 2025 01:50 PM

Re: Lack of access to OWN thread

By whom exactly ?

and don't say moderators...

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Message posted on ‎04 Feb 2025 01:53 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@Wibbly-Woo 

Do you mean this one?

https://helpforum.sky.com/t5/Account-Billing/quot-Ringfenced-quot-account-c-o-priority-customers/m-p...

How did I miss that? 

 

@Wibbly-Woo see the link in @Daniel0210's post.

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Message posted on ‎04 Feb 2025 01:56 PM - last edited: ‎04 Feb 2025 01:56 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 

Possibly because it was created n July of last year so not a few weeks ago....

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Message posted on ‎04 Feb 2025 02:51 PM

Re: Lack of access to OWN thread

@Mark39 

Because it was hidden or similar for a few months

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This message was authored by: Daniel0210

Message posted on ‎04 Feb 2025 02:54 PM - last edited: ‎04 Feb 2025 03:51 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more
@Wibbly-Woo wrote:

@Mark39 

Because it was hidden or similar for a few months

@Wibbly-Woo 

No it wasn't/isn't. If you put the word Ringfenced in in the search box at the top of this page your thread is the first one listed. 

edit: that's how I found it again.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Message posted on ‎04 Feb 2025 02:57 PM

Re: Lack of access to OWN thread

@Daniel0210 it is now but I tried searching for that phrase before I posted today and found ziltch 

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Message posted on ‎04 Feb 2025 02:59 PM - last edited: ‎04 Feb 2025 03:10 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more

@Wibbly-Woo  The thread has been there since July 2024 it won't be removed after all this time then reinstated, it's been there all the time.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎04 Feb 2025 03:05 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more

@Wibbly-Woo 

In fact the 21 June 2024. It will be active until such time as it's either locked or archived. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎04 Feb 2025 03:06 PM

Re: Lack of access to OWN thread

Posted by a Superuser, not a Sky employee. Find out more
@Wibbly-Woo wrote:

@Mark39 

Because it was hidden or similar for a few months

No, for the reason @caesarome gave. You said a few weeks ago, so I stopped looking beyond a few weeks ago.

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Message posted on ‎04 Feb 2025 03:43 PM

Re: Lack of access to OWN thread

Posted by a Sky employee

Hey @Wibbly-Woo 

 

Welcome to the Community Forum 😊

 

I just wanted to inform you that I’ve double-checked, and your thread from July 2024 is still available and has not been removed or archived. The error message likely appeared because you attempted to access a post by user tenaj, which has been removed from the forum for violating Community Forum rules.

 

 

I hope this clarifies the situation.

Fanni

Community Moderator

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