To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The T&Cs state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
If you cancel correctly you should receive a confirmation email from Sky.
If you’re cancelling Sky Q don’t forget to keep you proof of posting indefinitely when you return the equipment. Return packaging will be sent out towards the end of your notice period. If you are switching to Sky Glass or Sky Stream, the return equipment will be sent out towards the end of your 31 day cooling off period for Sky Glass/Stream to make sure you don't want to switch back.
When returning the equipment ensure you keep the proof of postage from the post office for a couple of months in case the return doesn't get processed by the third party company Sky use.
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like e.g Virgin Media who don’t use the Openreach network to provide their service, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned routers to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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